Frequently Asked Questions
Q. What do you buy?
A. We buy platinum of all different types
- Platinum jewelry
- Platinum coins
- Platinum wire, crucibles and screens
- Platinum bars, flake, foil and buttons
- Industrial and medical platinum waste
- Anything containing the platinum group metals
- Scrap dental platinum
- Jewelers polishing and buffing dust
Q. What WON’T you buy?
A. Here is an example of the items we will not buy
- Artifacts
- Non-precious metals
- Plastic
- Costume jewelry
- Non precious stones
- Things you stole
Q. How much will I get paid?
A. The price of platinum is based on weight of your item and the purity of the precious metal.
The more pure the platinum, the more money you will receive for it.
We guarantee that we will pay you more than our competitors.
Q. How does PlatinumPaq™ work?
A. We make it simple.
1.Fill out our online form above to print your own label for free or call us at 1-877-465-3720 to order your PlatinumPaq™.
2. Take your items and label to the nearest FedEx® or Kinko’s location featuring FedEx® shipping for free overnight shipping.
3. When we receive your platinum, we will appraise it and call you with an offer within 24 hours.
4. If you are satisfied, we will mail you a check. Or you can have your payment deposited directly to your bank account.
*Be sure to call us if you have large, bulk or extremely valuable items, and we will have a courier service handle the shipping for you.
Q. Does PlatinumPaq™ cost anything?
A. The process is 100% Free.
Our free service will also insure the contents of your PlatinumPaq™ up to $100.00 as explained on our Terms and Conditions page.
Q. What if my PlatinumPaq™ gets lost on the way back to you?
A. Your PlatinumPaq™ is insured while traveling through the U.S. Mail.
As described in our Terms and Conditions, the insurance maximum PlatinumPaq™ will cover is $100.00 per Paq.
You can track your PlatinumPaq™ at any time using our handy TraqPaq service.
*We urge our customers to insure their items beyond the $100 maximum if they are worth more.
Q. What if I’m sending pricey, large quantities or odd shaped items?
A. Give us a call 1-877-465-3720 and we’ll provide an overnight courier to pick them up.
As long as it is a precious metal or stone we want to buy it, so we’ll help you get it to us.
Q. How will I know when you get my PlatinumPaq™?
A. You can always track the status of your PlatinumPaq™ and payment via our website.
If you prefer personalized assistance you can either call us toll free 1-877-465-3720 or drop us a line.
*Our customers should be advised that the U.S. Postal Service can take up to 7 days to deliver your PlatinumPaq™ to us and to deliver our payment back to you.
Q. What does payment within 24 hours mean?
A. We’ll make you an offer within 24 hours of receiving your platinum items, if you accept we will issue payment right away.
You will get paid either via check or by direct deposit to the bank account of your choice.
Q. What if I don’t like what you offer me and want my items back?
A. PlatinumPaq™ will make you a prompt offer on your items, then you get to decide. .
If you are happy with the amount we offer you, we’ll issue payment right away.
If not, we will send your items back to you free of charge, it’s that simple.
Hopefully, we’ve answered every question you may have, so go ahead and fill out our form or give us a call at 1-877-465-3720
